Refund and Cancellation Policy

I understand that by signing this Agreement, I shall be the party responsible for the payment of fees, dues and any other charges payable to Sofia XIV dba “Muse Wellness” / Ciera Tavana (“Muse”). I understand I must provide timely notification to Muse of any changes to address, phone, e-mail, scheduling or payment.

I understand that all of the following apply to any service provided by Muse, including but not limited to group or individual Wellness Coaching Sessions and Program Plans:

(A) Payment: All applicable packages and purchases must be paid in full via debit or credit card before session(s) can begin. Packages are non-transferable and non-refundable. If the package is semi-private or group, the listed price is per person.

For programs with payment plans, any early cancellation of balance payment will result in a 25% cancellation fee. The deposit payment is non-refundable. This is to cover the time and work put into the initial consultation, evaluation and/or creation of your custom assessment plan.

Muse Wellness is a direct wellness support service; it is not health insurance. Muse does not participate with or bill commercial health insurance plans or federal healthcare programs such as Medicare or Medicaid. Muse practitioners may recommend you receive services not offered by Muse (e.g., specialty services, diagnostic tests), but in no event will Muse Wellness be responsible for any resulting medical bills.

(B) Appointment Cancellations: Must be done at least 48 hours prior to the start of the scheduled appointment or appointment will be forfeited. Three “no-shows” or consecutive "reschedules" will result in cancellation of your session/program. Any exceptions must be solely be at the discretion of Muse.

Notice of cancellation or reschedule of an appointment must be sent via email or text, 48 hours prior to the start of your scheduled appointment time.

Please thoroughly review your calendar before booking, and reserve rescheduling for emergencies only. Your success depends on it!

You will forfeit your session if canceled within the 48 hour period. Under certain circumstances, 24 hours or less will be considered, however, this is NOT guaranteed. This policy is to ensure efficient scheduling for all clients.

(C) Packages: All Programs are offered for a mutually agreed upon time frame. See specific Program for quantity of sessions and completion timelines. Any program that is purchased is for that assessment type only, and can only be transferred to another program type, or redeemed for a different service with Muse's direct review and approval.

  • Cancellation of Service. To cancel a service package, Customer must provide a written 14-day notice of cancellation. Until notice of cancellation is received by us, and cancellation is finalized, service will continue and Customer will remain responsible for paying for said service or services. Please send notice to: yalla@musewellness.club

  • Service Termination. Upon expiration of Customer-provided notice of cancellation, services will terminate immediately.

  • Early Cancellation. Customer may cancel this agreement without penalty prior to commencement of service by providing written notice at least 14 days before the first scheduled service (ie. intake form and/or initial session) will take place. Intake form are the first step in the assessment process. Once an intake form has been completed and submitted Muse initiates work on a client’s specific individualized program in preparation for the first 1:1 session(s).

  • Cancellation Fee. Service provider does not charge an additional cancellation fee for services terminated prior to the 14 day early cancellation window.

  • Provider Initiated Cancellation. We reserve the right to cancel service if the Customer's account remains delinquent for 7 days after the Customer is notified that the account has become delinquent.

I acknowledge and understand that activities and programs offered by Muse are not a substitute for regular medical care, proper diet, and other actions related to the maintenance of good health and that the services and guidance offered by Muse are not those of a physician, mental treatment facility, or healthcare facility and should not be used as a substitute for the same.

If fees are not collected within 7 days, all program sessions will be paused and Muse will notify the Client via phone call and/or e-mail.